Frequently Asked Questions

What does BillFixers do?

You’ve tried calling your service providers before. It’s an endless maze of robotic menus, entering information, transfers, hang-ups, and frustration. Billfixers lets you avoid the hassle by having us take care of your account while you live your life.

Our team of expert negotiators will contact your service providers on your behalf and negotiate better deals at lower prices. We find promotional rates, customer loyalty discounts, special packages, and additional credits to get you the lowest bill possible.

What bills can you work on?

We work on almost any recurring bills that you have! The bills we work on most regularly include cable, cell phone, internet, landlines, satellite television and radio, home security/alarm services, even newspaper subscriptions.

For the bills that we don’t work on, check out “Are there any bills you won’t work on?”

Will you change my services?

We absolutely will not make any surprise downgrades to your services.In our negotiations we’ll work to get you the best possible price from your provider for your exact same services.

Sometimes, we may even get some free upgrades like faster internet or extra cell phone data! But If we receive an offer you might be interested in that involves a downgrade or contract, we’ll reach out to you before pulling the trigger.

Can you help my business save money?

Absolutely! We’ve helped businesses and non-profits save on everything from cell bills to waste management to software costs. Read more at our business page!  

What happens if I move or cancel service?

That’s not a problem at all! We only charge for any savings you actually receive so just let us know and we’ll cancel our billing going forward!

Can you help with a joint account?

If your bill is in the name of your spouse or roommate, we can still help as long as you have permission to submit it. You have to either be an authorized user on the account or have the consent of the account holder.

How much of a hassle is it for me?

Just upload your bills and we’ll be good to go! To save you hassle, we’ll just call using your name, but if you prefer a little hassle, you can call your provider and add us as official authorized users.

If we’re offered a contract or something that requires changes to the account, we’ll shoot you a quick email, but otherwise the next thing you hear from us should be good news!

How do you get paid?

Once we’ve got savings locked in, we’ll send you an email to let you know how much we’ve saved! Then, we split the savings with you right down the middle.

You choose whether you’d rather pay upfront or monthly and we’ll shoot over an invoice. You can pay through the invoice with any major card or use PayPal, check, bill pay, really anything you want! If you move or cancel your service, just let us know and we won’t charge you for any savings you don’t receive.

How long will it take?

We’ll start working as soon as we receive your bills and update you when we’ve gotten you the lowest rate available. We finish most bill negotiations within one billing cycle but if you’d like to check the current status of any particular bill, just email or call, and we’ll fill you in!

How do I upload my bill to your site?

The best way to upload a bill to our site is to get an electronic copy of the bill as a PDF from your provider’s website.

We’ve written up a quick guide to how to download bills from the most common providers. Click here to read it!

Do you negotiate past due bills?

Unfortunately not. While we can help remedy small problems in the past during our negotiations (i.e. they’ve been overcharging you for equipment you have never received), our negotiations are focused on saving you money on your FUTURE bills. We do not negotiate or attempt to obtain a one time credit for an account with a past due balance.

Where do you negotiate bills?

We negotiate with hundreds of providers in all 50 states in the U.S.! Unfortunately, we can't negotiate bills in other countries, including Canada.

Can you cancel my service with my provider for me?

If your account has an early termination fee on it, we can work on waiving it for 50% of the ETF savings.If you just want the account cancelled, we don’t do that, but here’s a handy guide!

How much does it cost?

Our service pays for itself! Any savings we get, we split with you, making us extremely motivated to save you as much money as possible.

Our standard rate for personal accounts is 50% of the first year’s savings, any savings after that goes right into your pocket!

If you want to send over bills for your business, we charge a little differently, so check out our business services or shoot us an email! The best part is we guarantee lower bills or its free!

Is my information secure?

Absolutely. Your privacy and security is our first priority and we will not share the information you provide us with anyone.

We use extremely strong, 256 bit encryption when receiving and storing your information. It is absolutely secure. We only use your information to negotiate with your providers on your behalf. We’ll never sell it, share it, or give it away. No matter what. You can read more about our security and privacy here.

Can I agree to the savings first?

Because the available discounts change all the time, whenever we find an option to save you money with no downsides, we jump on it. As a result, we’re unable to offer quotes or estimates on the negotiations without risking losing the deal. If we find a savings opportunity that involves a contract or downgrade, we'll always get your permission first.

Are there bills you won’t work on?

There are several bills that we are not yet set up to work on yet, though we’re working to expand our negotiation services in the future!That means that unfortunately we cannot help with medical bills, insurance bills and claims, credit cards, mortgage and rent payments, debt services, legal fees, or car payments. We also only negotiate bills in the U.S.

Like the small print? Check out our Terms of Service.