CASE STUDY

Negotiating $12,000 in Credits for Wireless Overages

SUMMARY

The owner of a small business was hit with AT&T data overage fees of more than $12,000 in a single month.

BillFixers was able to get all overage fees waived and also got the owner a monthly reduction in the price of the services, saving the owner over $13,000.

The client sent us this copy of their new bill showing nearly $12,000 in credits that AT&T had applied.

Smaller additional credits went on the previous bill and we also negotiated a lower monthly rate.

Situation

Two months before signing up with BillFixers, the owner of a small business visited an AT&T store. He was given a tablet for free for being a loyal customer, and AT&T implied that the tablet had unlimited data.

The owner used the tablet for a month, and thinking that it had unlimited data, used several hundred gigabytes of data during the month. Unfortunately, the tablet did not have unlimited data. AT&T had actually placed the tablet on a legacy data plan that provided less than 1 megabyte of data before it would charge overages.

When the AT&T bill comes that month, it’s more than $12,000. AT&T had charged him more than $12,000 in overage fees. (For comparison, the usual monthly cost for this business was  less than $500 per month.)

The owner attempted to resolve the issue for more than a month, spending hours on multiple calls to AT&T and visits to the AT&T store. AT&T was unwilling to reduce the overage charges and planned to imminently shut service off for all the business lines on the account for non-payment. This is when the owner sought out BillFixers.

BillFixers Resolution

We first had AT&T extend the cut-off deadline for another 30 days to give us time to work. This prevented the account from being shut off for non-payment and interrupting the business’ ability to operate.

Over the course of several weeks, we successfully got AT&T to waive all overage fees, and got a 10% discount for the phone lines on the account, saving the owner more than $13,000.

START SAVING

Whether you’re facing a fee you want waived or just want to pay less every month, BillFixers can help. Let us negotiate your bills for you, so you can focus on what matters most.

Read more about our business services or sign up to get started.

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