How to Cancel Optimum Service in Three Steps
Optimum by Altice makes it really difficult to cancel your cable, internet, or phone service. If you’re moving or just want to know how to cancel Optimum, your first instinct might be to look on their website. Here’s all they have to say
“To disconnect your Optimum Services please call your local service representative.”
Not a very helpful guide for how to cancel Optimum. Don’t worry—it doesn’t have to be scary to disconnect Optimum service. Here’s how to cancel Optimum in three easy steps.
Easy, right? Let’s get your Optimum cancelled.
1. Plan Your Optimum Cancellation Date
The good news is Optimum doesn’t have contracts or early termination fees, so you’re free to cancel anytime. However, there is a problem:
When Altice bought Optimum in 2016, they made a really shady change to their cancellation policy. When you cancel Optimum service, you still have to pay for the full billing cycle, not just the days you actually used. Even if you cancel Optimum just one day into the new month, you owe for the rest of the month—even if that’s hundreds of dollars. The process is so scummy that there is a lawsuit against Optimum, Cablevision, and Altice for unfair billing practices.
To avoid overcharges, you want to schedule your cancellation for just before the end of your billing cycle. Your billing cycle begins on the first date under “Billing Period” on your Optimum bill. Ideally, you want to cancel the exact day before the new period starts. However, it’s often a good idea to give yourself a couple of days so you have time to confirm the cancellation and return your equipment.
Look for the first date of your Billing Period in the top right of your Optimum bill. Schedule your cancellation before that day next month.
You want the billing period, not the Due Date.
Of course, often it’s not practical to cancel Optimum service on exactly the right day. If you’re moving in the middle of your billing cycle, you’ll need internet before you move. When that’s the case, you can try calling the month before the move to request Optimum adjust your billing cycle to end the day before you move. It’s possible they’ll be willing to help with this, but not necessarily. Either way, once you know when you want to cancel, it’s time to call.
Tip: Negotiate Instead of Cancelling
If you’re leaving Optimum because of pricing, consider negotiating your bill instead. You can have a experts from a bill negotiation service like BillFixers lower your Optimum bill without having to lose services or switch providers.